At bigwin99, your privacy matters. This Privacy Policy explains exactly what personal data we collect from Filipino players, how we use it, who we share it with, and how you can exercise your rights under Philippine data protection law.
// LAST UPDATED: JANUARY 2026 | EFFECTIVE DATE: JANUARY 1, 2026
A plain-language summary of our core privacy commitments to every Filipino player.
All data transmitted between your device and the bigwin99 platform is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
bigwin99 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely for the purposes described in this Privacy Policy — nothing more, nothing less.
bigwin99 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
Filipino players have the right to access, correct, delete, and port their personal data held by bigwin99. You can exercise these rights at any time by contacting our Data Protection Officer via live chat or email.
bigwin99 does not store full GCash PINs, bank account passwords, or card CVV numbers. Payment processing is handled by PCI-DSS compliant payment processors. We only retain the minimum payment reference data required for transaction records.
bigwin99 does not keep your data indefinitely. Retention periods are defined by legal obligation and operational necessity. Account data is retained for a maximum of 5 years after account closure, in line with Philippine AML regulations.
This Privacy Policy ("Policy") describes how bigwin99 ("bigwin99," "we," "us," or "our"), operating the online gaming platform at bigwin99.vip (the "Platform"), collects, uses, stores, discloses, and protects the personal information of registered players and visitors ("you" or "your").
This Policy applies to all personal data collected through the Platform, including data submitted during account registration, identity verification (KYC), deposits and withdrawals, gameplay activity, customer support interactions, and any other use of bigwin99 services. It applies to all players accessing the Platform from the Philippines and any other jurisdiction where bigwin99 operates.
By registering an account on bigwin99 or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy forms part of the bigwin99 Terms & Conditions.
bigwin99 is the data controller responsible for the personal information collected through the Platform. As data controller, bigwin99 determines the purposes and means of processing your personal data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.
bigwin99 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection law. You may contact the DPO at any time using the contact details provided in Section 14 of this Policy.
bigwin99 collects the following categories of personal data:
Note: bigwin99 does not collect or store full GCash PINs, online banking passwords, or payment card CVV numbers. Sensitive authentication credentials are handled exclusively by your payment provider.
bigwin99 collects personal data through the following means:
bigwin99 processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The table below summarizes the primary purposes for which we process your data and the corresponding legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Age verification (21+ requirement) | Legal obligation / legitimate interest |
| KYC identity verification | Legal obligation (AML / PAGCOR compliance) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud detection and prevention | Legitimate interest / legal obligation |
| Responsible gaming monitoring | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Performance of contract / legitimate interest |
| Sending promotional communications (with consent) | Consent |
| Platform analytics and improvement | Legitimate interest |
| Compliance with Philippine law and regulatory reporting | Legal obligation |
Where bigwin99 relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact our support team via live chat.
bigwin99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Important: bigwin99 will never share your personal data with third-party advertisers, data brokers, or social media platforms for targeting or profiling purposes without your explicit consent.
bigwin99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC data | 5 years after account closure |
| Financial transaction records | 5 years (AML regulatory requirement) |
| Gameplay and betting history | 3 years after last activity |
| Customer support communications | 2 years after resolution |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical and access logs | 12 months |
| Self-exclusion records | Permanently, to prevent re-registration during exclusion period |
Upon expiry of the applicable retention period, bigwin99 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
bigwin99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bigwin99 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
bigwin99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and detect fraudulent activity. The following categories of cookies are used:
You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. bigwin99 does not use third-party advertising or social media tracking cookies.
Under the Data Privacy Act of 2012 (RA 10173), Filipino players have the following rights with respect to their personal data held by bigwin99:
To exercise any of the above rights, please contact bigwin99's Data Protection Officer via 24/7 live chat on the Platform. bigwin99 will respond to all data subject requests within 15 business days of receipt.
Identity Verification: For security purposes, bigwin99 may require you to verify your identity before processing a data subject request. This is to ensure that personal data is not disclosed to unauthorized parties.
The bigwin99 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. bigwin99 does not knowingly collect personal data from persons under the age of 21.
If bigwin99 discovers or is notified that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data in question, and forfeit any account balance in accordance with our Terms & Conditions.
Parents and guardians who believe that a minor may have registered on the bigwin99 Platform should contact our support team immediately via live chat so that the account can be investigated and closed without delay.
⚠ 21+ Only. Real-money gaming on bigwin99 is strictly for adults aged 21 and above. Underage gambling is illegal under Philippine law.
bigwin99 primarily processes and stores personal data on servers located within or serving the Philippines. In certain circumstances, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers, KYC verification platforms, or game software studios operating internationally.
Where such international transfers occur, bigwin99 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. bigwin99 will not transfer your personal data to a country or territory that does not provide an adequate level of data protection without implementing such safeguards.
bigwin99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email notification or a prominent on-platform notice at least 7 days before the changes take effect, where practicable.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the bigwin99 Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how bigwin99 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or bigwin99's handling of your personal data, please contact our Data Protection Officer (DPO) through any of the following channels:
bigwin99 support and compliance staff are available around the clock to assist players across Manila, Cebu, Davao, Quezon City, Makati, and all provinces of the Philippines. We aim to acknowledge all privacy-related inquiries within 24 hours and resolve them within 15 business days.
If you are not satisfied with bigwin99's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information about the NPC and how to file a complaint is available through official Philippine government channels.
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